twblue/documentation/source/installation.rst

Installation
-------------

TWBlue is available from its `Download page. <https://twblue.es/downloads>`_ On this page, you can always find the latest version of the application, completely free of charge. Currently, 4 different packages are distributed: two portable packages, for 32-bit and 64-bit systems; an installer, which selects the version to install depending on the architecture of the system where it runs, and a portable package for 32-bit, specially generated to be compatible with Windows 7.

:note: Windows 7 users must download the Windows 7 compatible package. Any other TWBlue package will be impossible to run under this operating system.

If you downloaded a portable version, simply unzip the file into an empty directory and run the twblue.exe file.

If you downloaded the installer, open the twblue_setup.exe file and follow the instructions to install the software. The installer will select the best version for your operating system architecture. When finished, you will be able to run TWBlue from the desktop or the windows start menu.

Troubleshooting
++++++++++++++++

In case TWBlue doesn't work for any reason, please verify the following before getting in touch, just to make sure everything is alright in your system:

* for windows 7 Users, please have in mind that you will need to apply all available Windows Updates. Also you'll need the Service Pack 1 installed.
* If TWBlue is unable to run and you are using Windows 8.1 or earlier, please make sure you have installed the Microsoft Visual C++ 2019 redistributable package. Download the `32 bit <https://aka.ms/vs/16/release/vc_redist.x86.exe>`_ or `64 bit <https://aka.ms/vs/16/release/vc_redist.x64.exe>`_ versiom.

If the application still doesn't work after you have checked this, please `Get in touch <contact.rst>`_ so we can help to determine what might b the issue and fix it for future versions.